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dc.creatorArboleda Arango, Ana Maria
dc.date.accessioned2019-07-03T00:47:54Z
dc.date.available2019-07-03T00:47:54Z
dc.date.created2015-01-01
dc.identifierISSN: 2539-3596
dc.identifier.urihttps://repositorio.unal.edu.co/handle/unal/65707
dc.descriptionObjective This study evaluates the effect of healthcare insurance plans on consumer perception of trust in a healthcare institution, and the mediating effect of trust on consumer loyalty towards an institution.Method The study was conducted at a healthcare institution in Colombia where a total of 841 patients responded to a questionnaire.Results A structural equation model shows that individuals who have a pre-paid healthcare plan have a stronger evaluation of trust compared to those who hold a regulated healthcare plan (i.e., subsidized and contributory plans). In turn, trust positively predicts consumers’ loyalty towards an institution. The relationship between the patients’ healthcare plans and their degree of loyalty towards healthcare institutions is completely mediated by their perception of trust towards the institution. Discussion A greater perception of trust is explained by having a medical plan that provides consumers with more flexibility, allowing them to select their health provider at a premium price. Although health institutions do not control healthcare regimes, these affect consumers’ trust in their service. Institutions cannot modify characteristics of the regime, but they can promote a trustworthy environment to strengthen consumers’ loyalty to the institution.
dc.formatapplication/pdf
dc.publisherUniversidad Nacional de Colombia - Sede Bogotá - Facultad de Medicina - Instituto de Salud Pública
dc.relationhttps://revistas.unal.edu.co/index.php/revsaludpublica/article/view/36202
dc.relation.ispartofUniversidad Nacional de Colombia Revistas electrónicas UN Revista de Salud Pública
dc.relation.ispartofRevista de Salud Pública
dc.subjectTrust
dc.subjecthealth insurance
dc.subjectColombia
dc.subject.ddc36 Problemas y servicios sociales, asociaciones / Social problems and social services
dc.subject.ddc61 Ciencias médicas; Medicina / Medicine and health
dc.titleHealthcare plans and consumer perceptions of healthcare institutions
dc.typeinfo:eu-repo/semantics/article
dc.type.spaArtículo - Article
dc.type.hasversioninfo:eu-repo/semantics/publishedVersion
dc.rights.accessRightsinfo:eu-repo/semantics/openAccess
dc.identifier.bibliographicCitationArboleda Arango, Ana Maria (2015) Healthcare plans and consumer perceptions of healthcare institutions. Revista de Salud Pública, 17 (1). pp. 12-21. ISSN 2539-3596
dc.identifier.eprintshttp://bdigital.unal.edu.co/66730/


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