Listar por autor "Oltra-Badenes, Raúl"
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Service quality management based on the application of the itil standard
Gil-Gómez, Hermenegildo; Oltra-Badenes, Raúl; Adarme-Jaimes, WilsonThe modern world has led companies to become increasingly competitive, highlighting the customer as the core element of commercialization processes, and also recognizing the need to treat all internal activities as customers ...Universidad Nacional de Colombia Revistas electrónicas UN Dyna.