Contribution of the analysis of technical efficiency to the improvement of the management of services

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dc.contributor.authorLópez-Berzosa, Davidspa
dc.contributor.authorDe Pablos-Heredero, Carmenspa
dc.contributor.authorFernandez-Renedo, Carlosspa
dc.date.accessioned2019-07-02T18:55:53Zspa
dc.date.available2019-07-02T18:55:53Zspa
dc.date.issued2015-05-01spa
dc.description.abstractThe technical efficiency measures the ability that a system offers at maximizing the result restricted to budgetary restrictions. This article offers formal methods to quantify the technical efficiency in health systems and the influences of organizational structures and internal processes in the observed technical efficiency are also analyzed. The empirical analysis is focused on the quality of donation and transplant services. The results show a positive relationship between the levels related to quality indicators and the observed technical efficiency in the donation and transplant units of the 11 analyzed hospitals. This way it is possible to conclude that high levels in the quality indexes are a necessary condition to reach an increased level of the service offered.spa
dc.format.mimetypeapplication/pdfspa
dc.identifier.eprintshttp://bdigital.unal.edu.co/59039/spa
dc.identifier.issnISSN: 2346-2183spa
dc.identifier.urihttps://repositorio.unal.edu.co/handle/unal/60707
dc.language.isospaspa
dc.publisherUniversidad Nacional de Colombia (Sede Medellín). Facultad de Minas.spa
dc.relationhttps://revistas.unal.edu.co/index.php/dyna/article/view/44455spa
dc.relation.ispartofUniversidad Nacional de Colombia Revistas electrónicas UN Dynaspa
dc.relation.ispartofDynaspa
dc.relation.referencesLópez-Berzosa, David and De Pablos-Heredero, Carmen and Fernandez-Renedo, Carlos (2015) Contribution of the analysis of technical efficiency to the improvement of the management of services. DYNA, 82 (191). pp. 176-182. ISSN 2346-2183spa
dc.rightsDerechos reservados - Universidad Nacional de Colombiaspa
dc.rights.accessrightsinfo:eu-repo/semantics/openAccessspa
dc.rights.licenseAtribución-NoComercial 4.0 Internacionalspa
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/spa
dc.subject.ddc62 Ingeniería y operaciones afines / Engineeringspa
dc.subject.proposalhealth servicesspa
dc.subject.proposaltechnical efficiencyspa
dc.subject.proposalBaldrige indicatorsspa
dc.subject.proposaldonationspa
dc.subject.proposaltransplantspa
dc.subject.proposalqualityspa
dc.subject.proposalservicespa
dc.subject.proposalprocesses.spa
dc.titleContribution of the analysis of technical efficiency to the improvement of the management of servicesspa
dc.typeArtículo de revistaspa
dc.type.coarhttp://purl.org/coar/resource_type/c_6501spa
dc.type.coarversionhttp://purl.org/coar/version/c_970fb48d4fbd8a85spa
dc.type.contentTextspa
dc.type.driverinfo:eu-repo/semantics/articlespa
dc.type.redcolhttp://purl.org/redcol/resource_type/ARTspa
dc.type.versioninfo:eu-repo/semantics/publishedVersionspa
oaire.accessrightshttp://purl.org/coar/access_right/c_abf2spa

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