Quality management and integrated total quality in spanish mining: results of an empirical research
Autores
Escanciano, Carmen
Iglesias-Rodríguez, Francisco-Javier
Director
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EspañolFecha de publicación
2012
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Resumen
This paper presents the results of an empirical study conducted in Spain among mining companies that hold ISO 9001 certification. The two aims of the study were: first, to think about the situation of quality management in Spanish mining, and secondly to discover if the certification of this systems set a solid base that lead the company in a journey towards total quality management integrated with other management systems as important in this kind of industry as the environmental management or the occupational health and safety management.