Key factors for Business Intelligence & Analytics (BI&A) maturity in the public sector for strategical decision-making process

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dc.contributor.advisorRamirez Angulo, Pedro Julian
dc.contributor.advisorWu, Shikui
dc.contributor.authorMaldonado Romero, Katherine
dc.contributor.researchgroupGestión y Organizaciones (GRIEGO)spa
dc.date.accessioned2025-04-22T19:07:07Z
dc.date.available2025-04-22T19:07:07Z
dc.date.issued2024
dc.description.abstractEsta investigación examina los factores clave que influyen en la madurez de la Inteligencia de Negocios y Analítica (BI&A) en el sector público, especialmente en lo que respecta a los procesos de toma de decisiones estratégicas. A pesar de la reconocida importancia de la BI&A en la mejora del rendimiento organizacional, sigue existiendo una brecha significativa en la literatura académica, particularmente en los contextos del sector público. Este estudio emplea un marco teórico que destaca tres etapas del desarrollo de la BI&A: Fundamentos Iniciales, Desarrollo de Conceptos Clave y Enfoques Modernos. Utilizando un paradigma interpretativo, la investigación adopta una metodología cualitativa, centrada en estudios de caso exploratorios de dos hospitales públicos en Canadá y Colombia que han implementado iniciativas de BI&A. La recolección de datos implicó entrevistas en profundidad con administradores y usuarios, proporcionando una comprensión integral de los factores de madurez de la BI&A a través de cuatro dimensiones: datos, personas, procesos y tecnología. Los hallazgos clave subrayan la importancia de una difusión efectiva de la información y la integración de datos, abogando por una cultura de toma de decisiones basada en datos, respaldada por el liderazgo para alcanzar niveles operativos. El estudio aporta tanto perspectivas teóricas como recomendaciones prácticas destinadas a mejorar las prácticas de BI en instituciones de salud pública. Si bien la investigación proporciona hallazgos valiosos, sus limitaciones incluyen el enfoque en solo dos estudios de caso, lo que sugiere la necesidad de explorar más a fondo la BI&A en diversos contextos del sector público para mejorar la eficacia en la toma de decisiones (Texto tomado de la fuente).spa
dc.description.abstractThis research investigates the key factors influencing the maturity of Business Intelligence and Analytics (BI&A) in the public sector, particularly concerning strategic decision-making processes. Despite the recognized importance of BI&A in enhancing organizational performance, there remains a significant gap in academic literature, particularly in the public sector contexts. This study employs a theoretical framework that highlights three stages of BI&A development: Early Foundations, Development of Core Concepts, and Modern Approaches. Utilizing an interpretative paradigm, the research adopts a qualitative methodology, centered on exploratory case studies of two public hospitals in Canada and Colombia that have implemented BI&A initiatives. Data collection involved in-depth interviews with administrators and users, providing a comprehensive understanding of BI&A maturity factors across four dimensions: data, people, processes, and technology. Key findings underscore the importance of effective information dissemination and data integration, advocating for a culture of data-driven decision- making supported by leadership to reach operational levels. The study contributes both theoretical insights and practical recommendations aimed at enhancing BI practices within public healthcare institutions. While the research provides valuable findings, its limitations include the focus on only two case studies, suggesting the necessity for further exploration of BI&A in diverse public sector contexts to improve decision-making efficacy.eng
dc.description.degreelevelMaestríaspa
dc.description.degreenameMagíster en Administraciónspa
dc.description.methodsThe paradigm was interpretative, the methodological choice was qualitative, and the methodological strategy was based on an exploratory case study, with a transversal time horizon and in-depth interview as the data collection technique.spa
dc.description.researchareaFunctional Management (Management Information Systems)spa
dc.format.extent118 páginasspa
dc.format.mimetypeapplication/pdfspa
dc.identifier.instnameUniversidad Nacional de Colombiaspa
dc.identifier.reponameRepositorio Institucional Universidad Nacional de Colombiaspa
dc.identifier.repourlhttps://repositorio.unal.edu.co/spa
dc.identifier.urihttps://repositorio.unal.edu.co/handle/unal/88058
dc.language.isoengspa
dc.publisherUniversidad Nacional de Colombiaspa
dc.publisher.branchUniversidad Nacional de Colombia - Sede Bogotáspa
dc.publisher.facultyFacultad de Administraciónspa
dc.publisher.placeBogotá, Colombiaspa
dc.publisher.programBogotá - Ciencias Económicas - Maestría en Administraciónspa
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dc.titleKey factors for Business Intelligence & Analytics (BI&A) maturity in the public sector for strategical decision-making processeng
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