Factores que influyen en el impacto organizacional del uso de sistemas de información en Microempresas colombianas: un estudio de caso
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El uso de sistemas de información (SI) se relaciona con el mejoramiento de los procesos de negocio y el desempeño de las organizaciones, sin embargo la escasez de recursos de las microempresas hace necesario obtener el máximo rendimiento de las inversiones en estas soluciones tecnológicas. El tema central de este Trabajo Final es la identificación de factores que influyen en el impacto organizacional por el uso de SI en microempresas colombianas. Para tal fin, se realiza un recorrido sobre los aportes de la literatura en relación con la identificación de esto factores, se evalúa el impacto de un SI en una muestra de microempresas colombianas en sus dimensiones organizacionales, y se valida si los factores identificados en la revisión de la literatura se presentaron en tres microempresas seleccionadas a partir de los resultados de la evaluación de impacto. Los resultados más relevantes indican que los factores: analítica, reingeniería de procesos, educación y entrenamiento, alineación funcional, apoyo de la alta dirección y gestión del proyecto influenciaron el impacto del SI en las dimensiones organizacionales de las microempresas estudiadas.
Abstract. The use of information systems (IS) is highly related to the improvement of business processes and organizational performance. However, due to limited resources of microenterprises is essential obtain high returns of technological solutions investments. The focus of this research work is to identify factors influencing organizational impact due to use of IS in Colombian microenterprises. For this purpose, a review of the literature was performed in order to identify these factors. Subsequently, an impact evaluation of an IS was developed in a sample of Colombian microenterprises within their organizational dimensions. Finally, the factors identifying in the literature review, were evaluated and validated inside three selected micro enterprises which were chosen taking into account the assessment impact results. The most relevant findings of this study reveal that analytics, business process reengineering, education and training, functional fit, top management support, and project management influenced the organizational impact of the IS evaluated on these microenterprises.
Abstract. The use of information systems (IS) is highly related to the improvement of business processes and organizational performance. However, due to limited resources of microenterprises is essential obtain high returns of technological solutions investments. The focus of this research work is to identify factors influencing organizational impact due to use of IS in Colombian microenterprises. For this purpose, a review of the literature was performed in order to identify these factors. Subsequently, an impact evaluation of an IS was developed in a sample of Colombian microenterprises within their organizational dimensions. Finally, the factors identifying in the literature review, were evaluated and validated inside three selected micro enterprises which were chosen taking into account the assessment impact results. The most relevant findings of this study reveal that analytics, business process reengineering, education and training, functional fit, top management support, and project management influenced the organizational impact of the IS evaluated on these microenterprises.