Factores críticos de éxito en la implementación de un ERP en una empresa de TI en Colombia

Vista sencilla de ítem
dc.contributor.advisorGarzón Santos, Claudia Alexandra
dc.contributor.authorCorrea Alvarado, Javier Andrés
dc.date.accessioned2022-03-17T12:34:25Z
dc.date.available2022-03-17T12:34:25Z
dc.date.issued2022-03-13
dc.descriptionilustraciones, gráficas, tablasspa
dc.description.abstractEn tiempos contemporáneos se han generado maneras novedosas y confiables para la generación, almacenamiento, acceso, y análisis de información por lo cual es razonable pensar que contar con medios para las tareas mencionadas es una necesidad creciente en las industrias. Con eso en mente se abordó la problemática de que se puede considerar factores críticos para las empresas que tomen el camino de incorporar ERP en sus tecnologías de información. Dicha pregunta de investigación se responde a través de una metodología mixta, utilizando cuestionarios y validando por medio de un grupo de expertos, los factores encontrados en la literatura. Estos son agrupados en un marco de referencia tecnológico, organizacional y ambiental (TOE), donde se identificaron 10 factores críticos para implementar sistemas ERP en industrias colombianas. (Texto tomado de la fuente)spa
dc.description.abstractIn contemporary times, new and reliable ways have been generated for the generation, storage, access, and analysis of information, which is why it is reasonable to think that having the means for the aforementioned tasks is a growing need in industries. With that in mind, the problem that can be considered critical factors for companies that take the path of incorporating ERP into their information technologies was addressed. This research question is answered through a mixed methodology, using questionnaires and validating by means of a group of experts, the factors found in the literature. These are grouped in a technological, organizational and environmental (TOE) frame of reference, where 10 critical factors were identified to implement ERP systems in Colombian industries.eng
dc.description.degreelevelMaestríaspa
dc.description.degreenameMagíster en Administraciónspa
dc.description.researchareaGestión Funcionalspa
dc.format.extent81 páginasspa
dc.format.mimetypeapplication/pdfspa
dc.identifier.instnameUniversidad Nacional de Colombiaspa
dc.identifier.reponameRepositorio Institucional Universidad Nacional de Colombiaspa
dc.identifier.repourlhttps://repositorio.unal.edu.co/spa
dc.identifier.urihttps://repositorio.unal.edu.co/handle/unal/81260
dc.language.isospaspa
dc.publisherUniversidad Nacional de Colombiaspa
dc.publisher.branchUniversidad Nacional de Colombia - Sede Bogotáspa
dc.publisher.departmentEscuela de Administración y Contaduría Públicaspa
dc.publisher.facultyFacultad de Ciencias Económicasspa
dc.publisher.placeBogotá, Colombiaspa
dc.publisher.programBogotá - Ciencias Económicas - Maestría en Administraciónspa
dc.relation.referencesABAS-ERP. (2018, 9 12). The 7 Reasons ERP Projects Fail and How to Avoid the Pitfalls. Retrieved from ABAS ERP: https://abas-erp.com/en/news/7-reasons-erp-projects-fail-avoid-pitfall.spa
dc.relation.referencesAhmad, N., Haleem, A., Y Syed, A. A. (2012). Compilation of critical success factors in implementation of enterprise systems: a study on Indian organisations. Global journal of flexible systems management, 13(4), 217-232.spa
dc.relation.referencesAlaskari, O., Ahmad, M. M., & Pinedo-Cuenca, R. (2014). Critical success factors for Lean tools and ERP systems implementation in manufacturing SMEs. International journal of lean enterprise research, 1(2), 183-199.spa
dc.relation.referencesAllied Market Research. (2019). ERP Software Market. Retrieved from ERP Software Market by Deployment (On-premise deployment and Cloud deployment) and Function (Finance, Human resource, Supply chain and Others) - Global Opportunity Analysis and Industry Forecast, 2013 - 2020: https://www.alliedmarketresearch.com/ERP-marketspa
dc.relation.referencesAl-Mashari, M., Al-Mudimigh, A., Y Zairi, M. (2003). Enterprise resource planning: A taxonomy of critical factors. European journal of operational research, 146(2), 352-364.spa
dc.relation.referencesAlQashami, A., & Mohammad, H. (2015). Critical success factors for implementing an ERP System within university context: concepts and literature review. International Journal of Managing Information Technology, 7(4), 01-19.spa
dc.relation.referencesArenas Gaitán, J., Ramírez Correa, P., & García Cruz, R. (2005). El éxito de los sistemas ERP. In Asociación Europea de Dirección y Economía de Empresa. Congreso Nacional (23. 2009. Sevilla), pag. 55.spa
dc.relation.referencesAsemi, A., & Jazi, M. D. (2010). A comparative study of critical success factors (CSFs) in implementation of ERP in developed and developing countries. International Journal of Advancements in Computing Technology, 2(5), 99-110.spa
dc.relation.referencesAzadeh, A., Keramati, A., Y Panahi, H. (2009). A hybrid GA-ant colony approach for exploring the relationship between IT and firm performance. International Journal of Business Information Systems, 4(5), 542-563.spa
dc.relation.referencesBasahel, A., Y Irani, Z. (2010). Examining the strategic benefits of information systems: A global case study. In 7th European, Mediterranean Y Middle Eastern Conference on Information Systems (EMCIS), pp. 1-17.spa
dc.relation.referencesBergman, M. M. (Ed.). (2008). Advances in mixed methods research: Theories and applications. Sage.spa
dc.relation.referencesBernroider, E. W. N., Y Tang, N. (2003). Adoption Decision, Evaluation and Selection of Enterprise Resource Planning (ERP) Systems in Small-to-Medium Sized Enterprises.spa
dc.relation.referencesCarrión, H. (2013). La sociedad de la información. Tecnologías de información y comunicaciones. IMAGINAR, 58.spa
dc.relation.referencesColmenares, L. E. (2005). Un estudio exploratorio sobre los factores críticos de éxito en la implantación de sistemas de planeación de recursos empresariales (ERP) en Venezuela. JISTEM-Journal of Information Systems and Technology Management, 2(2), 167-187.spa
dc.relation.referencesCorrea, P. R., Cruz, R. G., Y Gaitán, J. A. (2007). El éxito de los sistemas ERP. In El comportamiento de la empresa ante entornos dinámicos: XIX Congreso anual y XV Congreso Hispano Francés de AEDEM (p. 55). Asociación Española de Dirección y Economía de la Empresa (AEDEM).spa
dc.relation.referencesCostello, L., McDermott, M. L., & Wallace, R. (2017). Netnography: Range of practices, misperceptions, and missed opportunities. International Journal of Qualitative Methods, 16(1), 1609406917700647.spa
dc.relation.referencesCresswell, J. W., & Plano Clark, V. L. (2011). Designing and conducting mixed method research. 2nd Sage. Thousand Oaks, CA, 201.spa
dc.relation.referencesCurry, E., Y Donnellan, B. (2012). Understanding the maturity of sustainable ict. J. vom Brocke, S. Seidel Y J. Recker (ed.), Green Business Process Management: Towards the Sustainable Enterprise (pp. 203- 216). Berlín: Springer.spa
dc.relation.referencesDalkey, N., & Helmer, O. (1963). An experimental application of the Delphi method to the use of experts. Management science, 9(3), 458-467.spa
dc.relation.referencesDíaz Pinzón, B. H., Gómez Medina, J. S., García González, J. D., Melo Román, H. A., Y Sanabria Villamizar, F. E. (2017). Contribución de las iniciativas de tecnologías de la información en las organizaciones: una revisión de la literatura. Innovar, 27(66), 41-55.spa
dc.relation.referencesFernández, O. M., & Navarro, H. M. (2014). Sistemas de Gestión Integradas para las Empresas (ERP). Alcalá Henares España: Servicio de Publicaciones. Universidad de Alcalá.Skogby Steinholtz, J. (2020). An initial step towards design guidelines for invoice management in CRM.spa
dc.relation.referencesGargeya, V., Y Brady, C. (2005). Success and failure factors of adopting SAP in ERP system implementation. Business Process Management Journal, Vol. 11 Issue: 5, pp.501-516.spa
dc.relation.referencesGlass, R., Y Vessey, I. (1999). Enterprise Resource Planning Systems: Can They Handle the Enhancement Changes MostEnterprises Require? The Software Practitioner, 1-12.spa
dc.relation.referencesGregor, S., Martin, M., Fernandez, W., Stern, S., Y Vitale, M. (2006). The transformational dimension in the realization of business value from information technology. Journal of Strategic Information Systems, 15(3), 249-270.spa
dc.relation.referencesHamilton, S., & Chervany, N. L. (1981). Evaluating information system effectiveness-Part I: Comparing evaluation approaches. MIS quarterly, 55-69.spa
dc.relation.referencesHolland, C. R., & Light, B. (1999). A critical success factors model for ERP implementation. IEEE software, 16(3), 30-36.spa
dc.relation.referencesHytek. (2019). El ERP, medio para alcanzar objetivos de negocio. Retrieved from ERP: https://hytek.mx/el-erp-medio-para-alcanzar-objetivos-de-negocio/spa
dc.relation.referencesJagoda, K., Y Samaranayake, P. (2017). An integrated framework for ERP system implementation. International Journal of Accounting Y Information Management.spa
dc.relation.referencesJordan, E. (2018). 4 Valuable Lessons From Major ERP Fails. Retrieved from Manufacturing.net: https://www.manufacturing.net/article/2018/05/4-valuable-lessons-major-erp-failsspa
dc.relation.referencesKing, S. F., Y Burgess, T. F. (2006). Beyond critical success factors: A dynamic model of enterprise system innovation. International Journal of information management, 26(1), 59-69.spa
dc.relation.referencesKumar, A., Y Malik, P. (2012). Critical Success Factors in ERP Implementation in India. International Transactions in Applied Sciences, 271-280.spa
dc.relation.referencesLeidecker, J. K., Y Bruno, A. V. (1984). Identifying and using critical success factors. Long range planning, 17(1), 23-32.spa
dc.relation.referencesLeyh, C. (2014). Which factors influence ERP implementation projects in small and medium-sized enterprises?spa
dc.relation.referencesLikert, R. (1932). A technique for the measurement of attitudes. Archives of psychology.spa
dc.relation.referencesLinthicum, D. (1999). Enterprise Application Integration. Massachusetts, EE. UU: Addison-Wesley.spa
dc.relation.referencesLorenzana Huertas, J. (2014). Propuesta metodológica para la gestión de mejoras en los sistemas de información en la etapa de post implementación de una herramienta ERP: estudio de caso.spa
dc.relation.referencesMahdavian, M., & Mostajeran, F. (2013). Studying key users’ skills of ERP system through a comprehensive skill measurement model. The international Journal of advanced manufacturing technology, 69(9), 1981-1999.spa
dc.relation.referencesMaldonado, M. (2008). EL IMPACTO DE LOS FACTORES CRÍTICOS DE ÉXITO EN LA IMPLEMENTACIÓN DE SISTEMAS INTEGRADOS DE ERP. Cuadernos de Difusión, 77 - 118.spa
dc.relation.referencesManuel, Castells (1996). The information age: economy, society and culture. Oxford: Blackwell.spa
dc.relation.referencesMarkmann, C., Spickermann, A., von der Gracht, H. A., & Brem, A. (2020). Improving the question formulation in Delphi‐like surveys: Analysis of the effects of abstract language and amount of information on response behavior. Futures & Foresight Science, e56.spa
dc.relation.referencesMarkus, M. L., & Tanis, C. (2000). The enterprise systems experience-from adoption to success. Framing the domains of IT research: Glimpsing the future through the past, 173(2000), 207-173.spa
dc.relation.referencesMarnewick, C., Y Labuschagne, L. (2005). A conceptual model for enterprise resource planning (ERP). Information management Y computer security.spa
dc.relation.referencesMehrjerdi, Y. Z. (2010). Enterprise resource planning: risk and benefit analysis. Business Strategy Series.spa
dc.relation.referencesMenon, S. (2019). Critical challenges in enterprise resource planning (ERP) implementation. International Journal of Business and Management, 14(7).spa
dc.relation.referencesMirani, R., Y Lederer, A. (1998). An instrument for assessing the organizational benefits of IS projects. Decision Sciences, 29(4), 803- 838.spa
dc.relation.referencesMohammad, R. A., Hossain, L., Y Patrick, J. D. (2002). The Evolution of ERP Systems: A Historical Perspective.spa
dc.relation.referencesMolina, M. D., Sundar, S. S., Le, T., & Lee, D. (2019). “Fake news” is not simply false information: a concept explication and taxonomy of online content. American behavioral scientist, 0002764219878224.spa
dc.relation.referencesMora Roa, F. (2011). Evaluación del impacto organizacional de la implementación de un ERP en empresa pública colombiana -caso de estudio-.spa
dc.relation.referencesMorse, J. M., & Niehaus, L. (2009). Mixed method design: Principles and procedures. Walnut Creek, CA: Left Coast Press.spa
dc.relation.referencesNah, F. F. H., Zuckweiler, K. M., & Lee-Shang Lau, J. (2003). ERP implementation: chief information officers' perceptions of critical success factors. International journal of Human-computer Interaction, 16(1), 5-22.spa
dc.relation.referencesORACLE. (n.d.). ¿Qué es ERP? Retrieved from ERP: https://www.oracle.com/co/applications/erp/what-is-erp.htmlspa
dc.relation.referencesPimentel, J. L. (2010). A note on the usage of Likert Scaling for research data analysis. USM R&D Journal, 18(2), 109-112.spa
dc.relation.referencesPimentel, J., & Pimentel, J. L. (2019). Some biases in Likert scaling usage and its correction. International Journal of Science: Basic and Applied Research (IJSBAR), 45(1), 183-191.spa
dc.relation.referencesQuonext. (2018). Origen y evolución de los sistemas ERP. Retrieved from Quonext: https://www.quonext.com/blog/evolucion-sistemas-erp/spa
dc.relation.referencesRabaai, A. (2009). Identifying critical success factors of ERP Systems at the higher education sector. In Proceedings of the Third International Symposium on Innovation in Information and Communication Technology (pp. 133-147). British Computer Society.spa
dc.relation.referencesRashid, M., Hossain, L., Y Patrick, J. (2002). The Evolution of ERP Systems: A Historical Perspective. Idea Group Publishing.spa
dc.relation.referencesRivera, I., Y Salazar, M. d. (2013). GUÍA DE SELECCIÓN DE ERP EN LAS PEQUEÑAS Y MEDIANAS EMPRESAS MEXICANAS. ARBOR Ciencia, Pensamiento y Cultura.spa
dc.relation.referencesRockart, J.F. (1979) “Chief executives define their own data needs”, Harvard Business Review 57: 81-92spa
dc.relation.referencesRuiz, D. E., & Álvarez, J. J. M. (2017). Estructuración espectral de los fallos en implementación de sistemas ERP. Tecnología Investigación Y Academia, 5(1), 3-18.spa
dc.relation.referencesShehab, E. M., Sharp, M. W., Supramaniam, L., Y Spedding, T. A. (2004). Enterprise resource planning. Business process management journal.spa
dc.relation.referencesShorten, A., & Smith, J. (2017). Mixed methods research: expanding the evidence base.spa
dc.relation.referencesSousa, J. E. (2004). Definition and analysis of crítical success facyors for erp implementation projects (Doctoral dissertation, Universitat Politècnica de Catalunya (UPC)).spa
dc.relation.referencesSylvia M. Pinto; Patricio E. Ramírez; Elizabeth E. Grandón. (2017). Antecedentes del Éxito de los Sistemas de Planificación de Recursos Empresariales en las Grandes Empresas Chilenas: un Modelo Factorial Exploratorio. In S. M. Pinto, P. E. Ramírez, Y E. E. Grandón, Información tecnológica (pp. 139 - 146). Concepción, Chile: 28.spa
dc.relation.referencesTaherdoost, H. (2019). What is the best response scale for survey and questionnaire design; review of different lengths of rating scale/attitude scale/Likert scale. Hamed Taherdoost, 1-10.spa
dc.relation.referencesTornatzky, L. G., Fleischer, M., & Chakrabarti, A. K. (1990). Processes of technological innovation. Lexington books.spa
dc.relation.referencesUmble, E. J., Haft, R. R., & Umble, M. M. (2003). Enterprise resource planning: Implementation procedures and critical success factors. European journal of operational research, 146(2), 241-257.spa
dc.relation.referencesVon der Gracht, Heiko (2012). "Consensus Measurement in Delphi Studies - Review and Implications for Future Quality Assurance". Technological Forecasting and Social Change. 79 (8): 1525–1536.spa
dc.relation.referencesZhang, Z., Lee, M. K., Huang, P., Zhang, L., & Huang, X. (2005). A framework of ERP systems implementation success in China: An empirical study. International journal of production economics, 98(1), 56-80.spa
dc.rightsDerechos reservados al autor, 2021spa
dc.rights.accessrightsinfo:eu-repo/semantics/openAccessspa
dc.rights.licenseReconocimiento 4.0 Internacionalspa
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/spa
dc.subject.ddc000 - Ciencias de la computación, información y obras generalesspa
dc.subject.lembTecnología de la informaciónspa
dc.subject.lembInformation technologyeng
dc.subject.otherEnterprise resource planningeng
dc.subject.otherEmpresas-Sistemas de informaciónspa
dc.subject.otherCompanies-Information Systemseng
dc.subject.proposalERPeng
dc.subject.proposalFactores de Riesgospa
dc.subject.proposalTOEeng
dc.subject.proposalTecnologías de la Informaciónspa
dc.subject.proposalRisk Factorseng
dc.subject.proposalInformation Technologieseng
dc.titleFactores críticos de éxito en la implementación de un ERP en una empresa de TI en Colombiaspa
dc.title.translatedCritical success factors in the ERP implementation in an IT company in Colombiaeng
dc.typeTrabajo de grado - Maestríaspa
dc.type.coarhttp://purl.org/coar/resource_type/c_bdccspa
dc.type.coarversionhttp://purl.org/coar/version/c_ab4af688f83e57aaspa
dc.type.contentTextspa
dc.type.driverinfo:eu-repo/semantics/masterThesisspa
dc.type.redcolhttp://purl.org/redcol/resource_type/TMspa
dc.type.versioninfo:eu-repo/semantics/acceptedVersionspa
dcterms.audience.professionaldevelopmentAdministradoresspa
dcterms.audience.professionaldevelopmentInvestigadoresspa
oaire.accessrightshttp://purl.org/coar/access_right/c_abf2spa

Archivos

Bloque original

Mostrando 1 - 1 de 1
Miniatura
Nombre:
74130731.2022.pdf
Tamaño:
1.39 MB
Formato:
Adobe Portable Document Format
Descripción:
Tesis de Maestría en Administración
Descargar

Bloque de licencias

Mostrando 1 - 1 de 1
Miniatura
Nombre:
license.txt
Tamaño:
3.98 KB
Formato:
Item-specific license agreed upon to submission
Descripción:
Descargar

Colecciones

Maestría en Administración