Inter-organizational e-government services uptake: micro-businesses perspective

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dc.contributor.advisorDíaz Pinzón, Beatriz Helenaspa
dc.contributor.authorCorrea Ospina, Martha Lilianaspa
dc.contributor.cvlachttps://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001484994spa
dc.contributor.googlescholarhttps://scholar.google.com/citations?user=ZolsMX4AAAAJ&hl=enspa
dc.contributor.orcidhttps://orcid.org/0000-0003-0865-4431spa
dc.contributor.researchgatehttps://www.researchgate.net/profile/Martha-Correa-Ospa
dc.contributor.researchgroupGrupo de Investigación en Sistemas y Tecnologías de la Información y de la Comunicación en las Organizaciones Gisticspa
dc.date.accessioned2023-08-02T01:46:51Z
dc.date.available2023-08-02T01:46:51Z
dc.date.issued2023
dc.descriptionilustracionesspa
dc.description.abstractGovernments have been undertaking digital transformation for many years to offer new ways of interaction to their constituents. However, they face different challenges to migrate users towards digital channels and electronic documents, which are believed to be more cost-efficient for all. Based on the literature review, it is identified that research has been mainly focused on exploring and validating factors influencing acceptance and adoption of e-government self-service applications, and in general it has been conceived it as static phenomenon. Consequently, there is still a lack of "holistic" understanding of the dynamics of the uptake of e-government services. This thesis presents the research process and the results of a longitudinal critical realist case study conducted in the field of e-government with the aim of understanding the uptake process of inter-organizational e-government services by micro-enterprises. This study moves beyond identifying a list of factors influencing adoption at specific point in time. It offers a mechanism-based explanation, and it captures the processual dynamics of e-government services uptake from microbusinesses perspective in a context of mandatory usage of electronic invoicing. The proposed explanatory theoretical framework for the uptake of inter-organizational e-government services by microbusinesses consists of four phases: information seeking, adoption decision and acquisition, implementation, and use and maintenance. Each stage suggests the presence of mechanisms that interact among them and explain the events that occurred during each phase, and the advance towards the next stage. Eight mechanisms were identified: experience, regulatory, market, intermediation, affordance, expectation, appropriation, and administrative literacy mechanism.eng
dc.description.abstractEl sector público ha venido transformándose digitalmente por varios años para ser más eficiente y ofrecer nuevas formas de interacción a sus usuarios. Sin embargo, los gobiernos afrontan retos para migrar a sus usuarios hacia el uso de canales digitales y de documentos electrónicos, lo cual se cree es más eficiente económicamente tanto para usuarios como para las entidades públicas. Con base en la revisión de la literatura, se identificó que la investigación sobre la adopción y uso de servicios de gobierno electrónico ha estado enfocada en la identificación de factores que favorecen la aceptación y adopción de estos servicios y que se ha considerado desde una perspectiva estática. Como consecuencia, existe una falta de entendimiento holístico sobre las dinámicas de adopción y uso de servicios de gobierno electrónico. Esta tesis, presenta el proceso de investigación y los resultados de un caso de estudio longitudinal bajo el paradigma del realismo crítico, el cual fue llevado a cabo en el área del gobierno electrónico con el fin de entender el proceso de adopción y uso de servicios inter-organizacionales de gobierno electrónico por microempresas. Este estudio va más allá de la identificación de factores que influencian la adopción de servicios electrónicos en un momento particular. Este estudio proporciona una explicación basada en mecanismos y captura las dinámicas del proceso de adopción y uso desde la perspectiva de las microempresas en un contexto de uso obligatorio de facturación electrónica. El modelo propuesto de adopción y uso de servicios inter-organizacionales de gobierno electrónico está formado por cuatro fases: búsqueda de información, decisión de adoptar y adquisición, implementación y uso y mantenimiento. Cada fase sugiere la presencia de mecanismos que interactúan entre ellos para explicar los eventos ocurridos en cada fase y el avance hacia la siguiente fase. Ocho mecanismos fueron identificados: mecanismo de expectative, mecanismo regulatorio, de mercado, de Intermediación, affordance, de expectativa, de apropiación y de conocimiento administrativo. (Texto tomado de la fuente).spa
dc.description.degreelevelDoctoradospa
dc.description.degreenameDoctor en Ingenieríaspa
dc.description.methodsOntological and epistemological perspectives of Critical Realism (CR) were assumed for this research and based on them methodological decisions were made. Multimethodology from Mingers (2006) served as a framework to guide the stages of a CR research. Due to the processual view taken in this research, which also implies to explain why of businesses actions. “Abductive approach”, allows to take into account previous research and also empirical data. Coding in combination with two levels of analysis (inner and outer context of the organization, and social and technical aspects) are used for the identification of mechanisms that would explain events of interest, such as decisions made during the uptake process of inter-organizational services by microbusinessesspa
dc.description.researchareaSistemas y Gestión de la Tecnología, la Información, el Conocimiento y la Innovación Tecnológica en la Industria y las Organizacionesspa
dc.format.extentxxvi, 254 páginasspa
dc.format.mimetypeapplication/pdfspa
dc.identifier.instnameUniversidad Nacional de Colombiaspa
dc.identifier.reponameRepositorio Institucional Universidad Nacional de Colombiaspa
dc.identifier.repourlhttps://repositorio.unal.edu.co/spa
dc.identifier.urihttps://repositorio.unal.edu.co/handle/unal/84410
dc.language.isoengspa
dc.publisherUniversidad Nacional de Colombiaspa
dc.publisher.branchUniversidad Nacional de Colombia - Sede Bogotáspa
dc.publisher.facultyFacultad de Ingenieríaspa
dc.publisher.placeBogotá, Colombiaspa
dc.publisher.programBogotá - Ingeniería - Doctorado en Ingeniería - Industria y Organizacionesspa
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dc.rights.accessrightsinfo:eu-repo/semantics/openAccessspa
dc.rights.licenseAtribución-CompartirIgual 4.0 Internacionalspa
dc.rights.urihttp://creativecommons.org/licenses/by-sa/4.0/spa
dc.subject.ddc650 - Gerencia y servicios auxiliares::658 - Gerencia generalspa
dc.subject.proposalIOSeng
dc.subject.proposalGobierno electrónicospa
dc.subject.proposalServicio electrónicospa
dc.subject.proposalSistemas inter-organizacionalesspa
dc.subject.proposalFactura electrónicaspa
dc.subject.proposalRealismo críticospa
dc.subject.proposalMecanismosspa
dc.subject.proposalE-governmenteng
dc.subject.proposalE-invoicingeng
dc.subject.proposalE-serviceseng
dc.subject.proposalCritical realismeng
dc.subject.proposalMechanismseng
dc.subject.unescoGobierno electrónicospa
dc.subject.unescoElectronic governanceeng
dc.subject.unescoPequeña empresaspa
dc.subject.unescoSmall enterpriseseng
dc.subject.unescoCambio tecnológicospa
dc.subject.unescoTechnological changeeng
dc.titleInter-organizational e-government services uptake: micro-businesses perspectiveeng
dc.title.translatedAdopción de servicios interorganizacionales de gobierno electrónico: perspectiva de la microempresaspa
dc.typeTrabajo de grado - Doctoradospa
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dcterms.audience.professionaldevelopmentResponsables políticosspa
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