Modelo de antecedentes y consecuencias del Actor Engagement en Instituciones de Educación Superior

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dc.contributor.advisorOliva Duque, Edison Jair
dc.contributor.advisorVieira Salazar, Jaime Andrés
dc.contributor.authorBarrera Rodríguez, Ana María
dc.contributor.researchgroupGriego (Grupo Investigación en Gestión y Organizaciones)spa
dc.date.accessioned2025-05-29T13:57:30Z
dc.date.available2025-05-29T13:57:30Z
dc.date.issued2024
dc.descriptiongraficas, ilustraciones, tablasspa
dc.description.abstractLa presente tesis doctoral propone y valida un modelo de antecedentes y consecuencias del Actor Engagement en Instituciones de Educación Superior. Para esto se llevó a cabo una revisión de la literatura en la que se identificaron el origen, las definiciones y la evolución teórica del concepto. De igual forma se establecieron sus posibles antecedentes y consecuencias. Se procedió a definir como antecedente la variable Calidad de la Relación y a la Lealtad como variable consecuencia del Actor Engagement. La metodología que se aplicó en la investigación se divide en tres etapas. En la primera, se utilizó el análisis factorial exploratorio que buscaba identificar las dimensiones y la estructura preliminar de los constructos para los tres instrumentos. En la segunda, se aplicó el análisis factorial confirmatorio usando la técnica de Partial Least Squares Structural Equation Modeling (PLS-SEM) para evaluar la validez y confiabilidad de los factores. Por último, se aplicó la técnica PLS-SEM para validar el modelo estructural y su capacidad predictiva. Adicionalmente, se implementó una metodología innovadora de ponderación basada en la percepción de cada actor sobre la importancia de sus relaciones con otros actores. Los datos fueron recolectados a través de tres cuestionarios aplicados a un total de 779 participantes, que incluían estudiantes, profesores y personal administrativo de IES ubicadas en el eje cafetero. Los resultados obtenidos resaltaron el papel fundamental de la Calidad de la Relación en el desarrollo del Actor Engagement y su influencia directa en la construcción de la Lealtad hacia la institución (Texto tomado de la fuente).spa
dc.description.abstractThis doctoral thesis proposes and validates a model of the antecedents and consequences of Actor Engagement in higher education institutions. For this, a literature review identified the concept's origin, definitions, and theoretical evolution. Likewise, it’s possible antecedents and consequences were determined. The Relationship Quality variable was defined as an antecedent and Loyalty as a consequence variable of Actor Engagement. The methodology that was applied in the research is divided into three stages. In the first, exploratory factor analysis was used to identify the dimensions and preliminary structure of the constructs for the three instruments. In the second, confirmatory factor analysis was applied using the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique to evaluate the validity and reliability of the factors. Finally, the PLS-SEM technique validated the structural model and its predictive capacity. In addition, an innovative weighting methodology was implemented based on each actor's perception of the importance of their relationships with other actors. The data was collected through three questionnaires applied to 779 participants, including students, teachers, and administrative staff of IES located in the coffee region. The results obtained highlighted the fundamental role of Relationship Quality in the development of Actor Engagement and its direct influence on the construction of Loyalty towards the institution.eng
dc.description.curricularareaAdministración.Sede Manizalesspa
dc.description.degreelevelDoctoradospa
dc.description.degreenameDoctor en Administraciónspa
dc.description.researchareaMarketing, Consumo y Sociedadspa
dc.format.extentxviii, 403 páginasspa
dc.format.mimetypeapplication/pdfspa
dc.identifier.instnameUniversidad Nacional de Colombiaspa
dc.identifier.reponameRepositorio Institucional Universidad Nacional de Colombiaspa
dc.identifier.repourlhttps://repositorio.unal.edu.co/spa
dc.identifier.urihttps://repositorio.unal.edu.co/handle/unal/88194
dc.language.isospaspa
dc.publisherUniversidad Nacional de Colombiaspa
dc.publisher.branchUniversidad Nacional de Colombia - Sede Manizalesspa
dc.publisher.facultyFacultad de Administraciónspa
dc.publisher.placeManizales, Colombiaspa
dc.publisher.programManizales - Administración - Doctorado en Administraciónspa
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dc.rights.accessrightsinfo:eu-repo/semantics/openAccessspa
dc.rights.licenseAtribución-NoComercial-SinDerivadas 4.0 Internacionalspa
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/spa
dc.subject.ddc650 - Gerencia y servicios auxiliares::658 - Gerencia generalspa
dc.subject.proposalActor engagementeng
dc.subject.proposalCompromiso del clientespa
dc.subject.proposalCalidad de la relaciónspa
dc.subject.proposalLealtadspa
dc.subject.proposalInstituciones de Educación Superiorspa
dc.subject.proposalAntecedentesspa
dc.subject.proposalConsecuenciasspa
dc.subject.proposalCustomer engagementeng
dc.subject.proposalRelationship qualityeng
dc.subject.proposalLoyaltyeng
dc.subject.proposalHigher Education Institutionseng
dc.subject.proposalAntecedentseng
dc.subject.proposalConsequenceseng
dc.subject.proposalCompromiso del Actorspa
dc.subject.unescoEnseñanza superiorspa
dc.subject.unescoHigher educationeng
dc.subject.unescoParticipación socialspa
dc.subject.unescoSocial participationeng
dc.subject.unescoEncuesta por muestreospa
dc.subject.unescoSample surveyseng
dc.titleModelo de antecedentes y consecuencias del Actor Engagement en Instituciones de Educación Superiorspa
dc.title.translatedModel of antecedents and consequences of Actor Engagement in Higher Education Institutionseng
dc.typeTrabajo de grado - Doctoradospa
dc.type.coarhttp://purl.org/coar/resource_type/c_db06spa
dc.type.coarversionhttp://purl.org/coar/version/c_ab4af688f83e57aaspa
dc.type.contentTextspa
dc.type.driverinfo:eu-repo/semantics/doctoralThesisspa
dc.type.versioninfo:eu-repo/semantics/acceptedVersionspa
dcterms.audience.professionaldevelopmentAdministradoresspa
dcterms.audience.professionaldevelopmentBibliotecariosspa
dcterms.audience.professionaldevelopmentEstudiantesspa
dcterms.audience.professionaldevelopmentGrupos comunitariosspa
dcterms.audience.professionaldevelopmentInvestigadoresspa
dcterms.audience.professionaldevelopmentMaestrosspa
dcterms.audience.professionaldevelopmentPúblico generalspa
oaire.accessrightshttp://purl.org/coar/access_right/c_abf2spa

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