Metodología para medir y evaluar las capacidades de innovación tecnológica en instituciones prestadoras de servicios de salud bajo un enfoque de lógica difusa
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El sector servicios en general ha tenido relevancia en los últimos años dada su contribución al desarrollo económico; particularmente respecto a los servicios de salud destacan en la literatura modelos que permiten entender las interacciones entre los agentes que conforman tal sector, así como estudiar la innovación en instituciones prestadoras de servicios de salud. No se han encontrado trabajos que presenten metodologías aplicadas a la evaluación de capacidades de innovación tecnológica en las IPS, que permitan un diagnóstico del estado de tales capacidades y que contribuyan al proceso de toma de decisiones estratégicas para el mejoramiento de la calidad de los servicios prestados. El propósito del presente trabajo es contribuir al desarrollo de tales metodologías, proponiendo una metodología que combina el análisis jerárquico con la ponderación lineal en ambos casos bajo un enfoque difuso para la evaluación de capacidades de innovación tecnológica en IPS.
Abstract: The sector services in general has had relevancy in the last years given his contribution to the economic development; particularly with regard to the services of health stand out in the literature models who allow to understand the interactions between the agents who shape such a sector, as well as to study the innovation in hospitals. Have not found works that present methodologies applied to the evaluation of capacities of technological innovation in the hospitals, which allow a diagnosis of the condition of such capacities and which they contribute to the process of capture of strategic decisions to the improvement of the quality of the given services. The intention of the present work is to contribute to the development of such methodologies, proposing a methodology that combines the hierarchic analysis with the linear weighting in both cases under a diffuse approach for the evaluation of technological innovation capabilities in hospitals
Abstract: The sector services in general has had relevancy in the last years given his contribution to the economic development; particularly with regard to the services of health stand out in the literature models who allow to understand the interactions between the agents who shape such a sector, as well as to study the innovation in hospitals. Have not found works that present methodologies applied to the evaluation of capacities of technological innovation in the hospitals, which allow a diagnosis of the condition of such capacities and which they contribute to the process of capture of strategic decisions to the improvement of the quality of the given services. The intention of the present work is to contribute to the development of such methodologies, proposing a methodology that combines the hierarchic analysis with the linear weighting in both cases under a diffuse approach for the evaluation of technological innovation capabilities in hospitals