Metodología y recomendaciones para la contratación de servicios en la nube para empresas estatales en Colombia
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León Velandia, Beimar Alberto
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Trabajo de grado - Maestría
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2014
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La Computación en la Nube es la nueva tecnología que ha permitido el despliegue de un mercado para ofrecer servicios de computación por demanda. Debido a su innovación se ha convertido en una tecnología de gran popularidad, lo que ha llevado a que muchos directivos de empresas y departamentos de tecnología deseen adquirir soluciones basadas en la computación en la nube, a pesar de que aún no tienen claro cómo deberían contratarlas. La metodología y recomendaciones detalladas en este documento se basan principalmente en las mejores prácticas de ITIL v3, TMF (eTOM), definición de Acuerdos de Nivel de Servicio (ANS) teniendo en cuenta criterios como Continuidad, Disponibilidad, Calidad y Seguridad del servicio, entre otros. Los resultados obtenidos al usar el CTP (Costo Total de Propiedad) como herramienta financiera para la toma de decisiones en proyectos de tecnología, dio como resultado un claro beneficio económico al optar por la computación en la nube.
Abstract. Cloud Computing is the new technology that has allowed the deployment of a market to provide computing services on demand. Because innovation has become a technology of great popularity, which has led many business leaders and technology departments wishing to acquire solutions on cloud computing, although not yet have clear how they should hire them. The methodology and recommendations given in this paper are mainly based on the best practices of ITIL v3, TMF (eTOM), defining Service Level Agreements (SLAs) based on criteria like Continuity, Availability, Quality of Service and Security between other. The results obtained using the TCO (Total Cost of Ownership) as a financial tool for making decisions in technology projects, resulted in a clear economic benefit by opting for cloud computing.
Abstract. Cloud Computing is the new technology that has allowed the deployment of a market to provide computing services on demand. Because innovation has become a technology of great popularity, which has led many business leaders and technology departments wishing to acquire solutions on cloud computing, although not yet have clear how they should hire them. The methodology and recommendations given in this paper are mainly based on the best practices of ITIL v3, TMF (eTOM), defining Service Level Agreements (SLAs) based on criteria like Continuity, Availability, Quality of Service and Security between other. The results obtained using the TCO (Total Cost of Ownership) as a financial tool for making decisions in technology projects, resulted in a clear economic benefit by opting for cloud computing.