Modelo de medición de la relación entre madurez organizacional y beneficios obtenidos a partir del uso de inteligencia de negocios en el contexto empresarial colombiano
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Guerrero Salamanca, Ermides Lizardo
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La inteligencia de negocios ha tomado gran relevancia para la gestión de las organizaciones, sin embargo, existe incertidumbre sobre cuáles son los beneficios que realmente puede esperar una organización al implementar este tipo de instrumentos, así como los factores que afectan obtener con éxito estos beneficios y la forma en que deben ser abordados. Los beneficios son alcanzados en la medida en la que se cumplen con determinados requerimientos, que agrupados en niveles o estados determinan la madurez de la organización. Este trabajo busca contribuir al estudio de las organizaciones mediante la identificación de los beneficios del uso de la inteligencia de negocios y el desarrollo de un modelo de madurez para evaluar los aspectos y hojas de ruta que se pueden trazar para obtener los beneficios propuestos. La investigación se desarrolla con un enfoque multimetodológico, con el cual se abordan los atributos individuales, sociales y tecnológicos del uso de la inteligencia de negocios, así como los estados o niveles de madurez. Con la revisión sistemática de la literatura y el desarrollo de un modelo para realizar la medición dentro de un estudio de caso en el que se evalúan postulados hipotéticos sobre madurez, beneficios y su relación.
Abstract: Business intelligence has taken great relevance to the organizational management, however, there is uncertainty about what are the benefits that an organization can really expect when implementing this type of instruments, as well as the factors that affect successfully obtaining these benefits and the way they should be addressed. The benefits are achieved to the extent that certain requirements are fulfilled, which grouped into levels or states determine the maturity of the organization. This work seeks to contribute to the study of organizations by identifying the benefits of using business intelligence and developing a maturity model to assess the aspects and roadmaps that can be drawn to obtain the proposed benefits. The research is developed with a multimetodological approach, which addresses the individual, social and technological attributes of the use of business intelligence, as well as the states or levels of maturity. With the systematic review of the literature and the development of a model to perform the measurement within a case study in which hypothetical postulates about maturity, benefits and their relationship are evaluated.
Abstract: Business intelligence has taken great relevance to the organizational management, however, there is uncertainty about what are the benefits that an organization can really expect when implementing this type of instruments, as well as the factors that affect successfully obtaining these benefits and the way they should be addressed. The benefits are achieved to the extent that certain requirements are fulfilled, which grouped into levels or states determine the maturity of the organization. This work seeks to contribute to the study of organizations by identifying the benefits of using business intelligence and developing a maturity model to assess the aspects and roadmaps that can be drawn to obtain the proposed benefits. The research is developed with a multimetodological approach, which addresses the individual, social and technological attributes of the use of business intelligence, as well as the states or levels of maturity. With the systematic review of the literature and the development of a model to perform the measurement within a case study in which hypothetical postulates about maturity, benefits and their relationship are evaluated.