Selección de un sistema BPMS usando un método de análisis multicriterio. Estudio de caso
Archivos
Autores
Diaz Sanchez, Luis Alberto
Director
Cortes Aldana, Felix Antonio
Tipo de contenido
Trabajo de grado - Maestría
Idioma del documento
EspañolFecha de publicación
2020-07-11
Título de la revista
ISSN de la revista
Título del volumen
Documentos PDF
Resumen
Propósito: el propósito es plantear un modelo para la selección de sistemas BPM en un entorno local. Con base en lo obtenido en la revisión bibliográfica y de la identificación de otros criterios relevantes para el contexto local, el análisis multicriterio se usa como base y se proponen criterios de evaluación para las alternativas disponibles seleccionadas.
Metodología: este trabajo final está basado en el análisis multicriterio de toma de decisiones en el cual se aborda un problema de toma de decisión cuyo punto de partida es una serie de alternativas por evaluar y en donde se requiere adoptar un modelo que se ajuste a la necesidad de evaluar dichas alternativas de acuerdo a los criterios hallados para tal fin. El proceso de jerarquía analítica (AHP, por sus siglas en Ingles), es uno de los métodos derivados que son aplicables para identificar la mejor alternativa estableciendo en este caso un marco de selección sobre una lista de Suites BPM que se encuentren disponibles en el mercado local y sean pertinentes para automatización
Hallazgos: partiendo del proceso de jerarquía analítica los criterios relevantes en la selección de una suite BPM son identificados. Con la lista definitiva de criterios se obtiene un modelo sistemático para la evaluación de alternativas. Tomando como referencia casos de estudio se relacionan estos criterios a situaciones reales. Al usar el modelo AHP se eliminan posibles sesgos y se establecen parámetros cuantitativos que permiten establecer métricas claras de evaluación
Aplicaciones prácticas: la metodología de análisis multicriterio permite conocer y evaluar cuantitativamente una serie de herramientas que implementan procesos BPM útiles para la dependencia seleccionada y de esta forma justificar la adquisición de un sistema de información de estas características. También propone un marco que resulta aplicable a otras herramientas de software que eventualmente pudieran ser adquiridas o implementadas
Originalidad/Valor: dentro de las contribuciones de este trabajo se resalta la aplicación de la metodología para la selección de una herramienta BPM a nivel local. Además, al, partir de un contexto local la labor de determinar los criterios, representa un punto de partida para sistemas de información con arquitectura escalable y múltiples roles que requieran ser evaluados más allá de sus características funcionales.
Purpose: The purpose can be summarized as the proposal of a model for the selection of BPM systems in a local context. Based on what was obtained in the literature review and the identification of other criteria relevant to the local context, the multicriteria analysis is used as the basis. Furthermore, evaluation criteria are proposed for the selected available alternatives. Methodology: This final work is based on the multicriteria analysis of decision-making in which a decision-making problem is addressed whose starting point is a series of alternatives to evaluate and where it is necessary to adopt a model able to fulfill with the need for evaluating these alternatives according to the criteria found for this purpose. The analytical hierarchy process (AHP) is one of the derivative methods that are applicable to identify the best alternative, establishing in this case a selection framework based on a list of BPM Suites that are available in the local market and those who are relevant for process automation Findings: Taking the process of analytical hierarchy as a starting point, the relevant criteria in the selection of a BPM suite are identified. With the definitive list of criteria, a systematic model for the evaluation of alternatives is obtained. Taking reference case studies, these criteria are related to real situations. When the AHP model is used, possible biases are eliminated and quantitative parameters are established that allow clear evaluation metrics to be established Practical applications: The multicriteria analysis methodology allows knowing and quantitatively evaluating a series of tools that implement BPM processes useful for the selected dependency and thus justify the acquisition of an information system of these characteristics. It also proposes a framework that is applicable to other software tools that could eventually be acquired or implemented Originality / Value: Among the contributions of this work, the application of the methodology for the selection of a BPM tool at the local level is highlighted. In addition, if it is seen from a local context viewpoint, the task of determining the criteria represents a starting point for similar information systems, e.g. those with scalable architectures) and multiple roles that need to be evaluated beyond their functional characteristics.
Purpose: The purpose can be summarized as the proposal of a model for the selection of BPM systems in a local context. Based on what was obtained in the literature review and the identification of other criteria relevant to the local context, the multicriteria analysis is used as the basis. Furthermore, evaluation criteria are proposed for the selected available alternatives. Methodology: This final work is based on the multicriteria analysis of decision-making in which a decision-making problem is addressed whose starting point is a series of alternatives to evaluate and where it is necessary to adopt a model able to fulfill with the need for evaluating these alternatives according to the criteria found for this purpose. The analytical hierarchy process (AHP) is one of the derivative methods that are applicable to identify the best alternative, establishing in this case a selection framework based on a list of BPM Suites that are available in the local market and those who are relevant for process automation Findings: Taking the process of analytical hierarchy as a starting point, the relevant criteria in the selection of a BPM suite are identified. With the definitive list of criteria, a systematic model for the evaluation of alternatives is obtained. Taking reference case studies, these criteria are related to real situations. When the AHP model is used, possible biases are eliminated and quantitative parameters are established that allow clear evaluation metrics to be established Practical applications: The multicriteria analysis methodology allows knowing and quantitatively evaluating a series of tools that implement BPM processes useful for the selected dependency and thus justify the acquisition of an information system of these characteristics. It also proposes a framework that is applicable to other software tools that could eventually be acquired or implemented Originality / Value: Among the contributions of this work, the application of the methodology for the selection of a BPM tool at the local level is highlighted. In addition, if it is seen from a local context viewpoint, the task of determining the criteria represents a starting point for similar information systems, e.g. those with scalable architectures) and multiple roles that need to be evaluated beyond their functional characteristics.